Field activity reporting was done on paper, meaning extracting insights and identifying opportunities was slow, labor-intensive, and expensive.
The customer’s brown-field environment made extracting and centralizing machine-level data impossible.
The customer wanted to drive greater accountability across their operators and partners, while touting operational efficiencies to their customer base.
Clip Suite was deployed to enable field operators to log into their mobile device and create their reports electronically.
Clip Suite was deployed as the universal data integration layer to stream live data from machines and camera feeds into a centralized analytics platform.
Clip Suite generated analytics segmented by SKU, site, operator, field service engineer, and customer, and generated tailored reports centered on key metrics.
Field data is now consistently logged and structured, enabling real-time dashboarding, reporting, and alerts that allow operators to respond instantaneously.
The customer now has complete visibility across every machine in their operation, including previously unavailable warranty and failure data across all SKUs.
Real-time reports highlight opportunities for improvement, leveraged by operators, and showcase big wins leveraged by sales team with customers.